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You might be wondering?

What payment methods do you accept?

This post is also available in:
Spanish

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.

When will I be charged?

This post is also available in:
Spanish

Payment is charged immediately after security checks from your bank issuer and Botanical Organic have been authorized.

How do I know my order has been placed successfully?

This post is also available in:
Spanish

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

This post is also available in:
Spanish

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website?

This post is also available in:
Spanish

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar or we will offer a refund.

How long will my order take to be processed?

This post is also available in:
Spanish

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

What people are saying

  • Best antiaging cream

    I'm 63 years old and after using the RELATOX anti-aging matte cream for two weeks I saw an improvement in my skin's appearance. Even my regular customers noticed a difference and told me that my skin looked younger. I told them what I'm using and that we are carrying it in our store. I love it." - Ardis T.

  • Just what I needed!

    I am extremely picky about my skin care products and I have to admit that I L O V E this face cream - Karla M

The organic ingredients in our products are certified by:


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